Security Infrastructure Support

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Security Infrastructure Is Too Important to Fail

Choose Akibia When You Need Reliable 24x7 Support of Your Security Infrastructure.

Akibia Delivers Best-In-Class Security Infrastructure Support

Maximize the Uptime of Your Security Infrastructure

Many IT organizations have made significant investments in their security infrastructure and require the highest standard of support to ensure maximum availability and performance.

With over 20 years experience supporting mission-critical data center environments, and as experts in delivering security consulting, implementation and training services, Akibia is uniquely suited to support our clients’ security infrastructure. Akibia provides technical support for Check Point’s suite of security offerings as well as Juniper Networks and Blue Coat’s security solutions.

Akibia Provides Faster Problem Resolution and a Single Point of Contact for Support

Akibia support clients benefit from a single point of contact, faster problem resolution and a stronger relationship with a support provider that knows and understands their security infrastructure environment. Akibia’s technical support center is available 24x7 and is staffed by Check Point, Juniper and Blue Coat-certified engineers who are trained to identify and resolve client support issues as efficiently and effectively as possible. Akibia’s flexible and innovative approach to providing technical support allows significant customization to meet our clients’ unique support requirements.

Akibia’s technical support services for Check Point, Juniper and Blue Coat provide our customers with the following benefits:

  • Faster Problem Resolution – Akibia’s solution-oriented approach is to diagnose and resolve all technical support issues as efficiently as possible for our customers – maximizing the availability of their critical security infrastructure. Akibia’s average call answer time is less than 19 seconds, and our engineers do not use voicemail or scripts. Our experienced, certified engineers know the customer’s environment and respond quickly with solutions that ensure maximum uptime for the customer.
  • Full Life-Cycle Partnership – For many of our customers we are their design, implementation and support partner - providing Akibia with greater insight into the client’s environment and how their Check Point or Blue Coat solutions are integrated into their infrastructure. Akibia’s support engineers can easily collaborate with the design engineers to pinpoint and remediate technical issues quickly.
  • Single Point of Contact – Akibia enables clients to consolidate all of their data center, network and security infrastructure support under a single support. In addition to providing support for Check Point and Blue Coat environments, Akibia will also support our clients’ Extreme Networks, Cisco, Citrix and Riverbed infrastructure as part of our Network Infrastructure Support Services. Akibia’s Data Center Support Services include support of our clients’ Sun Microsystems, Hewlett-Packard, IBM, Dell, EMC and NetApp server and storage systems.

Akibia’s Security Support Services

Akibia provides the following security infrastructure support services:

Akibia Basic Check Point Support

Akibia’s Basic Support Service helps clients diagnose, resolve and manage their Check Point security infrastructure issues during regular business hours and is a cost-effective alternative for our clients’ less critical security infrastructure applications.

Akibia Premium Check Point Support

Akibia’s Premium Support service provides clients with 24x7 access to our technical support center, ensuring efficient and effective problem resolution. Many Akibia clients choose to customize a solution that incorporates a combination of Premium and Basic Support.

Akibia Monitored Firewall & VPN Service

Leveraging proprietary technology, Akibia’s 24x7 Monitored Support Service combines Premium Support with predictive monitoring – providing clients with proactive alerts and updates regarding the availability and performance of their Check Point firewall and VPN infrastructure.

By setting capacity and threshold parameters, most potential problems can be identified and averted before the client experiences a critical failure. If a failure does occur our technical support center is notified in real-time and we can expedite the issue to the customer as well as the repair process. Through the advanced notification of potential problems and faster response times and problem resolution when failures do occur, we enable clients to reduce threats and maximize the uptime of their Check Point security infrastructure.

Akibia Managed Firewall & VPN Service

For those companies looking to outsource their support, Akibia offers a managed service, which provides proactive monitoring and management of our clients’ Check Point firewall and VPN environment. As part of this service we partner with customers, becoming an extension of their internal IT staff, to deliver a total support solution. As IT security experts, Akibia has the knowledge, expertise and processes as well as the technology and best practices to effectively manage our clients’ entire firewall and VPN infrastructure.

Nokia Support for End of Life Systems

Akibia provides high-value, expert support of end-of-life Nokia equipment to help our clients maximize existing investments and delay costly and unnecessary product upgrades. Because Akibia sources, tests and stores replacement parts clients are assured the right equipment is available to quickly fix critical Nokia systems.

Akibia Blue Coat Premium Support

Akibia’s Blue Coat support service offers 24x7 technical support of our clients’ Blue Coat’s security devices. Akibia is an authorized Blue Coat BlueTouchTM Support partner and our team of engineers understands our customers’ environments and responds quickly to resolve all issues and ensure maximum uptime and performance.

Juniper Networks Premium Support

As an Operate and Elite Partner we ensure Juniper's network infrastructure and security solutions meet peak performance levels. 

Additional Data Center and Network Support Services

Akibia also provides 24x7 support for our clients’ Cisco, Extreme Networks, Citrix and Riverbed infrastructure as part of our Network Infrastructure Support Services. In addition, Akibia delivers Data Center Support Services which includes support for Sun Microsystems, Hewlett Packard, IBM, Dell, EMC and NetApp server and storage systems.

Why Leverage Akibia for Security Infrastructure Support?

Since 1988, Akibia ha been supporting some of the most demanding and mission-critical infrastructure in the world. Our expertise in the security devices we support ensures fast and efficient problem diagnosis and resolution for our customers. Akibia’s clients rely on us for their security technical support for the following reasons:

  • Our Security Experience – For over twenty years Akibia has been delivering objective security consulting, integration, training and support services.
  • Our Expertise – Our certified security engineers understand the critical nature of an organization’s high-performance security infrastructure. Our expertise in the devices we support ensures fast and efficient support. Many of our industry certified support engineers average over ten years of experience in the field.
  • Focus on Service – Founded as an independent services provider, Akibia’s cumulative knowledge, expertise, experience and best practices supporting high-availability security infrastructure enables us to deliver the highest standard of service and support to our clients.
  • Customer Focus – Our customer-focused service philosophy ensures we understand our clients’ unique requirements and provide a customize support solution that enables them to meet their business goals. Everything we do at Akibia emphasizes providing excellent customer service. Our TLC2 service philosophy motivates every Akibia employee to constantly ‘Think Like a Customer,’ promoting Trust, Loyalty and Commitment.
  • Partnering for Success – As a long term, successful consulting, integration and support partner of both Check Point and Blue Coat, Akibia collaborates with our partners to ensure we deliver best-in-breed security solutions to our customers.