Akibia's Remote Monitoring Services (ARMS)

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Cost Effective Proactive Infrastructure Monitoring

Akibia's Remote Monitoring Service (ARMS) helps clients maximize systems uptime through the advanced notification of potential issues and faster problem resolution when failures occur - by proactively monitoring their infrastructure and application environment 24x7. ARMS provides:

  • Performance Monitoring - Averting Potential Issues: By setting capacity parameters and performance thresholds, Akibia identifies potential signs of weakness such as bottlenecks, overburdened services or hardware anomalies, and immediately alerts the client - allowing potential problems to be averted before they become critical or impact the user

  • Real-Time Hardware Fault Monitoring - Expediting the Problem Resolution Process: In the event of a hard system failure, Akibia identifies the failure in real-time, notifies the client and expedites the remediation process - whether using Akibia's Multivendor Systems Maintenance Services or the client's internal IT staff to resolve the issue.

  • Reporting & Trend Analysis - Optimizing Utilization & Performance:Through enhanced reporting and analysis, periodic reviews and access to Akibia's senior engineers, Akibia's infrastructure monitoring service enables clients to better manage their infrastructure and optimize systems utilization and performance.

ARMS supports a wide variety of infrastructure and application platforms including:

  • Data Center Infrastructure: such as Sun, HP, IBM, Dell, EMC server and storage systems
  • Security Infrastructure: such as Check Point, Blue Coat, Infoblox
  • Network Infrastructure: such as Cisco, Extreme Networks, Nortel
  • Applications & Databases: such as Microsoft Active Directory, Microsoft Exchange, Citrix, Oracle, VMware
  • Operating Systems: such as Solaris, HP-UX, AIX, Linux, Windows Server

Akibia supports additional systems and applications and for more information please contact your sales rep.

The Akibia Difference

  • Single Point of Contact – With deep technical knowledge across a wide range of server, storage, network and security platforms as well as operating systems and software, we provide best-in-class data center support and management solutions for our clients’ multivendor data center environments. Consolidating service providers into a single point of contact provides considerable cost savings and peace of mind for our customers and eliminates challenges related to managing multiple vendors and contracts. Whether a client is looking to Akibia to support or manage their data center, we will ensure they receive the optimal solution and highest standard of support.
  • Focus on Service – Founded as an independent services provider in 1988, Akibia’s cumulative knowledge, expertise, experience and best practices supporting, managing and optimizing mission–critical data centers enables us to deliver the highest quality of service and support.
  • Customer–Centric Services Philosophy – Akibia’s service philosophy is premised on enabling and empowering our clients and delivering a solution that meets their needs. Everything we do at Akibia emphasizes providing exceptional service and an excellent customer experience. Our TLC² philosophy motivates every employee to always ‘Think Like a Customer,’ promoting Trust, Loyalty and Commitment.
  • Our Data Center Expertise – Akibia’s deep technical knowledge across a wide range of server, storage, network, security and software platforms ensures we provide best–in–class services and support for our clients’ data centers.
  • Cost–Effective Support Alternative – In addition to focusing on providing excellent service, Akibia’s hallmark flexibility enables us to deliver cost–effective solutions that are tailored to the unique requirements of each client. Our customized and consultative approach to designing support solutions ensures clients are not over-supported - or paying for services they do not need. As an independent advisor, we help clients leverage their existing infrastructure by providing support for all the systems in their environment, including end-of-life systems. 
  • Improved Systems Performance and Uptime – Akibia’s remote monitoring capabilities enable clients to analyze and optimize the performance of their infrastructure as well as avert potential issues that could cause downtime.
  • Our Customers - With over 20 years experience supporting complex multivendor data center environments, and over 800 clients, we have worked with some of the most demanding, high-availability data centers in the world, ensuring they are optimized for availability and performance.
  • Flexible Delivery Model - Akibia's multi-shore delivery capabilities allow us to custom design the right data center management solution for each client.