Enabling Our Technology Clients to Deliver Superior Technical Support

For many technology companies, the delivery of superior quality technical support to their customers represents a significant organizational challenge. As a result, many technology companies rely on Akibia’s Outsourced Infrastructure Services to increase the bandwidth, response, quality of service and reach of their technical support organizations – enabling them to provide around–the–clock global technical support and customer service.

Whether an organization is looking to outsource their technical support operations fully, augment their existing technical support center with after–hours support, or require logistics and field engineering support, Akibia’s Outsourced Infrastructure Services provides our technology clients with the critical functions to deliver superior customer service – which may not be considered "core" to their organization. Akibia partners with our hardware and software customers to tailor a technical support solution that meets their specific requirements and ensures their installed base of clients receive the highest quality of support.

Leverage Akibia’s Technical Support Expertise And Focus on Your Core Competencies

Akibia’s Outsourced Infrastructure Services include Technical Support, Logistics and Field Engineering Support as well as Education Services – ensuring our technology customers’ installed base of clients are backed by a best–in–class 24x7 call center operation, an extensive network of strategically located parts depots and a world–renowned field engineering organization.

By leveraging Akibia’s existing infrastructure, systems, processes and economies of scale, our clients realize significant cost savings versus building their own technical support operations. Additionally our in–depth technical expertise in data center technologies, over 20 years of experience, and overall best practices enable us to deliver a highly efficient and effective technical support solution.

Akibia also works with companies that already have some form of infrastructure in place and are not looking to fully outsource, but need some additional support – for instance we can augment or supplement our clients’ existing operations with after–hours coverage or provide coverage for a particular geography like EMEA.